TERMS AND CONDITIONS

1. GENERAL 
PLEASE CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS AS THEY CONTAIN IMPORTANT INFORMATION CONCERNING YOUR RIGHTS AND OBLIGATIONS. THESE TERMS INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, DEFINING INNFAMILY’S LIABILITY IN CERTAIN CASES, DETERMINING THE JURISDICTION AND AUTHORITIES ON MATTERS OF CONFLICT RESOLUTION, AS WELL AS THE APPLICABLE LEGISLATION TO INNFAMILY SERVICES.

TERMS AND CONDITIONS APPLICABLE TO THE USERS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN THE USER AND INNFAMILY. BY ACCESSING, READING OR USING THE MATERIALS OR SERVICES ACCESSIBLE ON OR VIA THE "WEBSITE" OR OTHER WEBPAGES OR APPLICATIONS, THE USER DECLARES THAT HE/SHE ACKNOWLEDGES AND ACCEPTS THESE “TERMS AND CONDITIONS" AS BEING EQUIVALENT TO A SIGNED LEGALLY BINDING AND WRITTEN DOCUMENT.

The use of any website owned by INNFAMILY, of the Contents, and/or the Services, confers the status of User and implies full and unreserved acceptance, by the User, of the applicable Terms and Conditions each time the User accesses the Contents.

INNFAMILY is a registered trademark owned by QUANTUM FIELD, S.L. and all references to INNFAMILY in this document, necessarily refer to QUANTUM FIELD, S.L.

INNFAMILY reserves the right to modify these Terms and Conditions at any time. Any changes made to these Terms and Conditions that may affect the rights of the User will be communicated on the Website or via email. We suggest that you frequently review these Terms and Conditions, to be aware of their scope and of any changes that have been made, as you are legally obliged by these conditions. By accessing the Websites owned by INNFAMILY, following the publication of notice of such changes or updated versions, you agree to comply with the new terms. The User is aware that the access and use of the Website and/or the Contents is done under his/her sole and exclusive responsibility. Some services of the Website may be subject to specific conditions that, where appropriate, replace, complete and/or modify these Terms and Conditions. The provision of the service at the request of the User, implies the express acceptance of the applicable specific terms and conditions.

The access, registration, browsing, use, storage and/or downloading of materials and/or use of the services of any Website and/or Content of INNFAMILY by minors (under 18 years) is prohibited. The User, while accessing or using any Website and/or Content of INNFAMILY declares to be at least 18 years of age and to hold enough legal standing to execute a legally binding agreement acknowledging as well INNFAMILY’s right to retain any payment made in exchange for the provision of the Services, as a consequence of not complying with the present Terms and Conditions. In any case, it will be the Users responsibility to verify that they hold the legal capacity to execute any agreement in conformity with the legislation where the Accommodation is located.

INNFAMILY offers an Online Platform that connects Accommodation Hosts or managers (hereinafter “Host/s”) with Guests (as defined below), who wish to reserve such Accommodation for a lease for medium to short-term periods (hereinafter, jointly, Services). These Services can be found on https://www.innfamily.com and other websites, applications for mobile and other devices, through which INNFAMILY offers its Services. INNFAMILY does not offer touristic Accommodation.

INNFAMILY is not a touristic operator nor a platform whose main purpose is to act as an intermediary to offer touristic accommodation. The Platform does not qualify in any case whatsoever as tourism promotion channel.

2. KEY TERMS 

“QUANTUM FIELD, S.L.” means a company incorporated under the Laws of Spain, with registered address at Calle Arturo Soria 328, 14-D, 28033 Madrid (Spain) and Tax number B-88443445, which operates in business for commercial effects with the brand name and registered trademark “INNFAMILY”.

“INNFAMILY Content” means all that which is provided by INNFAMILY via its Platform and services, including any content authorized by a third party.

“Content” means text, graphics, images, music, software, audio, video, information and any other material published on the Platform.

“Platform / Website” means any of the domains owned by INNFAMILY through which INNFAMILY allows the Users to use or browse the Online Platform.

” Application” means any Application owned by INNFAMILY available for mobile devices allowing Users to gain access to the services available through the Website.

“User” means any person who uses the Website owned by INNFAMILY.

“Guest” means the person requesting a reservation for the Accommodation via the Platform or services and/or who is residing at an Accommodation and who is not the Host of the same Accommodation.

“Host” means the person or entity that has entered into an Agreement with INNFAMILY to publish an Advertisement for the Accommodation on the Platform, in order that a Guest may make a reservation for the Accommodation via the Platform. Hosts may be either individuals or legal entities, or any other entity that is the Host or manager to enter into a Lease Agreement for the Accommodation on their own behalf or for a third party for a lease for medium to long-term period. If the Host is a legal entity, the individual making use of INNFAMILY services accepts this Terms and Conditions on behalf of the Host and confirms the he/she holds enough legal standing to fulfill any obligations on its behalf.

“You” means the User, Guest or Host (as appropriate).

“Advertisement” means the publishing of the Accommodation by the INNFAMILY staff, by Agreement between the INNFAMILY staff and the Host, in order that it be made available for reservation on the Platform.

“Accommodation” means the residence, flat, house, lodging or room that the Host publishes on the INNFAMILY Website, in order that the Guest may make an online reservation.

“Tenancy/Lease Agreement” means the Private Lease Agreement signed by the Host (as the lessor) and by the Guest (as the lessee), to which INNFAMILY is not party.

“Move-in Date” means the date in which the Guest indicates, at the time of making the reservation, he/she will begin occupying the Accommodation.

“Move-out Date” means the date in which the Guest indicates, at the time of making the reservation, he/she will vacate the Accommodation.

“Reservation Fee” means that which is paid by the Guest to INNFAMILY when making a reservation for the Accommodation via the Platform and after the reservation has been confirmed by the Host. (See section on Fees; please check if there is any specific regulation which applies in your territory)

“First Payment” means that which is transferred by the Guest when making a reservation for the Accommodation via the Platform and after the reservation has been confirmed by the Host. (See section on Fees; please check if there is any specific regulation which applies in your territory)

Note: The "First Payment" corresponds to one (1) month's rent for accommodation terms above one (1) month or the total rent payable for accommodation periods below one (1) month stay.
“Service Fee” means a percentage of the Total Contract Value that INNFAMILY will charge the Host for the provided services. (See section on Fees)

“Reservation Request” means that made by the Guest to make a reservation for the Accommodation. This is done when clicking on the “Book Now" button and after completing the reservation form. Both the Reservation Request and the form are processed via email, along with all the requested information, by the Host receiving them. Also, the Reservation Request contains the Move-in Date, the Move-out Date and the amount for the First Payment.

“Tax” or “Taxes” means the Value Added Tax (VAT) and any other applicable municipal, autonomous community or state tax.

3. USE OF THE PLATFORM AND SERVICE 

The Platform is used by the Guests to make a reservation for Accommodation arrangements that are for short to medium-term periods. Accommodation is published on the Platform or Application by the INNFAMILY staff upon the request and approval of the Hosts, using the technology required for this purpose. INNFAMILY IS NOT A HOST, MANAGER OR REAL ESTATE AGENT AND INNFAMILY DOES NOT POSSESS, SELL, RESELL, FURNISH, RENT, SUBLET, MANAGE, NOR DOES IT CONTROL, THE PROPERTIES IN ANY MANNER WHATSOEVER.

INNFAMILY’s responsibilities are limited to:

  • a) Providing the Platform and services.
  • b) Once the Reservation has been accepted by the Host, accept on the Host’s behalf the First Payment charged by INNFAMILY to the Guest. This payment may be transferred to the Host after deducting the Service Fee plus Value Added Tax (VAT). INNFAMILY will not receive any additional payments after the Reservation has been confirmed by the Host. The Host is solely responsible for collecting rent payments from the moment the Reservation is confirmed and the abovementioned payment has been transferred.

4. ACCOMMODATION LISTING 

All Advertisements on the Platform, Application and services are prepared and verified by INNFAMILY.

Host can make an appointment with the INNFAMILY staff to take pictures and to verify the main features of the Accommodation. The Host agrees that the INNFAMILY staff may access the Accommodation for the purpose of taking pictures, drawing floor plans, taking videos or any other advertising material that INNFAMILY requires.

Floor plans published in an Advertisement are suggestive and serve as an explanatory feature. There is no guarantee that the dimensions depicted on the floor plans are accurate. INNFAMILY will not be responsible in any manner for any inaccuracies found on the floor plans.

The Host undertakes to provide all the necessary information requested by INNFAMILY, which includes, but not limited to, the Accommodation’s location, capacity, size, features and availability, including the price and all that pertaining to the payment terms.

Any modification in the monthly lease of the Accommodation, as well as any information related to the payment terms published in the Advertisement, shall always be determined at the Host’s sole discretion.
Furthermore, the Host declares and accepts that all the information provided to INNFAMILY is true, correct and updated, pledging to inform INNFAMILY of any changes without undue delay. In relation to the above, the Host shall provide without undue delay any kind of document requested by INNFAMILY for the purpose of verifying title to the Accommodation, the possibility of free disposal in favor of potential Guests without legal or regulatory restriction whatsoever or due compliance with any other legal or contractual requirements.

The Advertisements and audio-visual material are created free of charge for the Host. The Host will grant his/her authorization to approve the publication for the advertisement and will accept these Terms and Conditions. The Host acknowledges and accepts that once the Guest makes a reservation for the Accommodation, the price of this reservation cannot be amended.

INNFAMILY guarantees the features of the Accommodation at the date in which they were verified by INNFAMILY. Guests acknowledge and accept that the Accommodation that they make a reservation for had been verified on a date that was before and not the same as the date of the reservation and that the features of the Accommodation may differ from the conditions verified by INNFAMILY at a time before the reservation. Nevertheless, the Host shall maintain the Accommodation in a similar condition to that depicted in the advertisement. If the event that the conditions of the Accommodation differ significantly from those of the advertisement, INNFAMILY reserves the right to withdraw the Advertisement for such Accommodation from the Platform or services, notwithstanding the capacity to retain or claim from the Host any payment made in exchange for the provision of the Services as an indemnity for breach of these Terms and Conditions.

In the event of any discrepancies existing between the content of the Advertisement and INNFAMILY’s Terms and Conditions, the latter shall prevail. INNFAMILY reserves the right to deny the publication of an Advertisement which, at its sole discretion, breaches or does not comply with these Terms and Conditions or any legislation in place.

INNFAMILY shall be entitled to refuse registration on the Platform to any User, Host or Guest, at its discretion and without prior notice.

INNFAMILY WILL REMAIN THE HOLDER OF ALL COPYRIGHTS OR ANY OTHER INTELLECTUAL PROPERTY FOR THE AUDIOVISUAL AND ADVERTISING MATERIAL AND ONLY INNFAMILY HOLDS THE RIGHTS FOR ITS USE. IN THE EVENT THAT THE HOST, OR A THIRD PARTY, USES SUCH MATERIAL OWNED BY INNFAMILY WITHOUT HAVING WRITTEN CONSENT TO DO SO, INNFAMILY RESERVES THE RIGHT TO CLAIM THE CESSATION OF THE USE OF SUCH MATERIAL AS WELL AS TO ADDITIONALLY CLAIM THE CORRESPONDING DAMAGES AND/OR INDEMNITY AS A RESULT OF NON-COMPLIANCE WITH THIS CLAUSE.

In the event that the Host provides any audio-visual material of the Accommodation, he/she authorizes INNFAMILY to publish it on the Advertisement and expressly accepts the temporary assignment of its copyright or any other existing intellectual property rights over the audiovisual and advertising material generated for the publication of the Advertisement and guarantees that they do not contravene any third-party intellectual property rights, in accordance with the provisions of this clause.

The audio-visual material provided shall be exclusively of the Accommodation and shall not contain any references to personal data. INNFAMILY reserves the right to remove said material at any time from the Advertisement without prior notice to the Host. The Host is entitled to request at any time the removal and/or deletion of the provided pictures through written communication to INNFAMILY, who shall then remove and/or delete them from the website owned by INNFAMILY. INNFAMILY shall not be liable for the removal of the pictures in any other third-party websites or platforms.

In any case, the Host expressly accepts and authorizes INNFAMILY to publish the Advertisement of the Accommodation in every website of INNFAMILY Group. Likewise, the Host authorizes INNFAMILY, with the purpose of obtaining the maximum spread of the Advertisement, to its publication in third-party websites external to INNFAMILY Group.

The Host shall maintain the legally required free disposal conditions of the Accommodation as well as any other permit, authorization or legal requirement with such a purpose. INNFAMILY shall not be liable for any claim arising from the breach of the foregoing and is entitled to claim from the Host for any damage arising, directly or indirectly, as a consequence of the inaccuracy or incorrectness of the registration number of the Accommodation or the lack of any other regulatory requirement. The Host undertakes to notify INNFAMILY without undue delay of any change that affects his or her ability to offer the Accommodation for rent.

In the event the Accommodation offered by the Platform is being subleased, the Host or sublessor, in accordance with the definitions of these Terms and Conditions, guarantees that he/she has the necessary permits and authorizations to sublease the Accommodation, in conformity with the applicable regulations, exonerating INNFAMILY from any liability for non-compliance of any legal requirements.

5. RESERVATION PROCEDURE 

The Guest, when deciding the Accommodation that he/she desires to make a reservation for, shall provide the information requested by INNFAMILY via INNFAMILY’s Platform, and INNFAMILY will provide detailed information about the Fees (see section on Fees), where the Guest authorizes such to be retained by INNFAMILY, in the event that the reservation is accepted by the Host, through the payment methods available on the Platform. Once this information is complete, the Guest will receive an automatically generated email with a summary of the reservation and its corresponding reference number. Following this, INNFAMILY will then send a reservation request to the Host, who will have 24 hours to either accept or reject the reservation. If, after 24 hours, INNFAMILY has not received a response from the Host, INNFAMILY will deem that the reservation request has been rejected.

When making a Reservation Request via the Platform or Services, we will provide the Host with the following:

  • a) Information on the Guest: age, nationality, company, university, profession, education and any other information that the Host specifically requests.
  • b) A link to the INNFAMILY webpage where the Accommodation is published.

In the event that the Host accepts the reservation requested by the Guest, INNFAMILY will retain the First Payment and the Reservation Fee, along with the corresponding Value Added Tax (VAT), and forward an email to both the Host and the Guest confirming the reservation and put both Parties in contact with each another. From this moment, the Host will be responsible for providing all the necessary information for the Guest to access the Accommodation. (See Move-in Policy)

The Host acknowledges that he/she is solely responsible for any Advertisement he/she approves for publication and that he/she has the full right to make available and authorize the reservation of the advertised property.

Furthermore, the Host will ensure that after accepting a reservation, the Host will:

  • a) not infringe on any Agreement entered with a third party and
  • b) undertake (i) to be compliant with all laws, tax requirements and any other rule or regulation applicable to any Accommodation published in an Advertisement and (ii) to avoid any dispute arising because of third-party rights.

INNFAMILY will not assume any liability for any breach, by the Host, of the applicable laws, rules or regulations. INNFAMILY reserves the right, at any time and without prior notice, to remove the publication or to disable access to any Advertisement, for any reason and at its own discretion, including any Advertisement that INNFAMILY deems to be challengeable before the courts law for any reason.

Both the Host and the Guest acknowledge and agree that INNFAMILY shall not, in any way, act as an insurance agent or agent of any kind on behalf of the Host. Notwithstanding the foregoing, INNFAMILY acts as an intermediary authorized by the Host to exclusively accept and receive the First Payment from the Guest for the reserved Accommodation and, after deducting the Service Fee and the corresponding Value Added Tax (VAT), transfer such payment to the Host 48 hours after the Move-in Date.

INNFAMILY shall provide the Host with certain information on the Guest intending to make the reservation and who has provided and authorized the information for this purpose. Both the Host and the Guest acknowledge and accept that they are responsible for their own actions and any non-disclosure of information in this regard.

While using the Platform or services, you agree that any legal action or claim arising as a consequence of the acts or omissions of the Host, Guests or third parties resulting in injury will be filed exclusively against the party in question, and you agree to hold INNFAMILY harmless against any action Legal or claim with respect to such omissions.

INNFAMILY advises that Hosts take out the appropriate insurance for their Accommodation.

INNFAMILY will not be responsible for the removal or theft of any object found inside or outside the leased Accommodation.

INNFAMILY is a Platform used to make online Reservations for Accommodation and, accordingly, it does not provide any inspection service for the Accommodation, nor does it have a copy of the keys for the Accommodation.

6. FEES 

The minimum reservation period made via the Platform is for one day, but the Host may specify a longer minimum period.

The Host will decide the type of Contract that will apply to the Accommodation, being able to choose among the following types: daily, fortnightly or monthly.

https://www.innfamily.com . Alternatively, the Host can use its own lease contract.

When the Guest makes a reservation that has been confirmed by the Host, he/she will make a transfer to INNFAMILY for the First Payment and the corresponding Reservation Fee plus Value Added Tax (VAT), via the payment methods available on the Platform.

The “Reservation Fee” is a percentage of first monthly rental, or of the Total Contract Value for accommodation periods below a month term, with a minimum of 60 Euro and a maximum amount of 360 Euro, plus the Value Added Tax (VAT) charged by INNFAMILY to the Guest for the provided services.

The “Total Contract Value” is the total price of the reservation for the rental property, which will vary according to the total duration and set price for each day for its duration.

The “Service Fee” is a percentage of the Total Contract Value that INNFAMILY will charge to the Host for the provided services with a minimum fee of 30 Euro and maximum fee of 50% of a monthly rental. The Service Fee and its corresponding Value Added Tax (VAT) will be deducted from the First Payment.

INNFAMILY will only transfer the First Payment, minus the Service Fee and Value Added Tax (VAT), to the Host 48 hours after the Move-in Date (that which is indicated on the reservation), provided that the Guest has not informed INNFAMILY of any Significant Deficiency.

In any event, the Host will be the one to determine, at his/her own discretion, the price of the Accommodation.

Discount Codes

Discount or promotional codes will take effect only if they are used at the time of making the Reservation Request or before the reservation is confirmed by the Host, under no circumstances will the discount be applicable later.

7. MOVE-IN POLICY 

After the Host has approved the reservation and INNFAMILY has sent confirmation of the reservation to both the Guest and the Host, including the contact information for both parties, it will be the Host's responsibility to provide any further instructions to the Guest with regards to moving into the Accommodation.

The Host will ensure that the Accommodation reserved by the Guest is found in the expected and proper living conditions and that the features published in the Accommodation Advertisement remain the same, as well as the pricing terms.

Applicable policy for when a Guest moves into the Accommodation.

The Guest, within 48 hours after the Move-in Date, may inform INNFAMILY of all Significant Deficiencies for the Accommodation, as well as to report on the inaccuracy of the Accommodation with regards to the features indicated in the Advertisement, by sending an email to support@innfamily.com, and stating the reservation ID number, while putting the Host in copy and attaching the necessarily visual evidences (pictures and/or videos) of the Significant Deficiencies. Once the email has been received by the INNFAMILY staff the circumstances will be verified and assessed, at its own discretion, within a term of three (3) days as of the date of receipt of the notification from the Guest.

Significant Deficiency is defined as a circumstance entailing non-livable conditions, a health risk and/or substantial modifications that differ from the description in the Advertisement.

If the INNFAMILY staff deems that there is a Significant Deficiency, the Host will be in breach of these Terms and Conditions, which will entitle the Guest to cancel his/her reservation, which will mean that the Host will adhere to the Cancellation Policy for Hosts (See Cancellation Policy for Hosts) and INNFAMILY will provide the Guest, at its own discretion, one of the following solutions:

  • INNFAMILY staff will be responsible for looking for an Accommodation with similar features, where the Guest may accept or reject the Accommodation. This possibility will depend on whether INNFAMILY can provide Accommodation with similar features. In the event the substitute Accommodation offered by INNFAMILY is cheaper than the previous reservation, INNFAMILY will pay to the Guest the difference between the new price and the price of the reservation.
  • INNFAMILY staff will refund the Reservation Fee plus the corresponding Value Added Tax (VAT) plus the First Payment to the Guest.

In the event that the INNFAMILY staff considers that there is no Significant Deficiency and the Guest cancels the reservation on the basis of unfounded reasons (at INNFAMILY's discretion), the Guest will forfeit his/her Reservation Fee plus the corresponding Value Added Tax (VAT) and the First Payment, where the First Payment will be fully transferred to the Host.

INNFAMILY will only transfer the First Payment, minus the Service Fee and Value Added Tax (VAT), to the Host 48 hours after the Move-in Date (that which is indicated on the reservation), provided that the Guest has not informed INNFAMILY of any Significant Deficiency.

Lease Agreement signed between the Guest and the Host.

INNFAMILY is not party to any Lease Agreement. This Agreement will be signed only by the Guest and the Host and, accordingly, INNFAMILY will be held harmless of all legal matters, nor will it be held liable in the event of any dispute, disagreement or claim. Any situation resulting from the Lease Agreement shall be settled between the Guest and the Host. Furthermore, INNFAMILY will not be party to any negotiation regarding a bond or security deposit, required by the Host and made by the Guest, under the Lease Agreement or in any other type of Agreement, nor will it act as an intermediary for any dispute arising as a result of a bond or security deposit. Notwithstanding the above, INNFAMILY may act as a mediator, at its sole discretion, between the Host and the Guest in order to help resolve any potential dispute.

INNFAMILY advices that both the Guest and the Host thoroughly read the tenancy Agreement, or any other Agreement entered, as it will be the instrument governing the relationship between both.

 

8. LEGAL NOTICE REGARDING THE CANCELLATION POLICY

Article 16 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 lays down the Exceptions from the right of withdrawal “Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises Contracts as regards of the Service Agreements after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the Contract has been fully performed by the trader.”

INNFAMILY’s services are deemed to be fully rendered:

  • a) Being the Guest, when he has made a Reservation Request and the Host has approved such Reservation Request.
  • b) Being the Host, when he has approved the Reservation Request made by a Guest.
     

ACCORDINGLY, THE USER UNDERSTANDS, ACCEPTS AND ACKNOWLEDGES THAT ONCE THE SERVICES HAVE BEEN FULLY RENDERED (AS DESCRIBED ABOVE) BY INNFAMILY, HE/SHE WILL HAVE LOST HIS/HER RIGHT OF WITHDRAWAL.

9. CANCELLATION POLICY FOR HOSTS

a) In the event that the Host cancels the reservation after accepting the Booking Request and before the Move-in Date:

  • INNFAMILY shall charge the relevant service fee to the Host.
  • Regarding the Guest, INNFAMILY shall refund the First payment to the Guest in full and in no case will it be transferred to Host. Likewise, INNFAMILY shall refund the Reservation Fee to Guest in full.

b) In the event that the Host cancels the reservation within the first 48 hours after the Move-in Date:

  • INNFAMILY will charge the relevant service fee to the Host. Additionally, the Host shall pay a penalty of 300 euros to cover emergency housing of the displaced Guest.
  • Regarding the Guest, INNFAMILY shall refund the First payment to the Guest in full and in no case will it be transferred to Host. Likewise, INNFAMILY shall refund the Reservation Fee to Guest in full.

Regarding the present cancelation policies, the only applicable exceptions will be those ones based on Force Majeure.

INNFAMILY reserves the right to claim for any of the foregoing amounts in the event of it being necessary to apply any of the aforementioned penalties, where the Host acknowledges and agrees that INNFAMILY will send a request for payment and that he/she will be obliged to pay such amounts to INNFAMILY.

Likewise, for the avoidance of doubt, the Service fee shall not be refunded, in full or in part, if the Guest moves out of the property before the agreed end of tenancy.

If the Host cancels the reservation before the Move-in Date or before the Host and the Guest have signed a Tenancy Agreement, the Guest will be refunded with the Reservation Fee, along with the corresponding Value Added Tax (VAT) and First Payment.

Regarding the Service Fee:

  • a) In the event that the Host cancels the reservation with 61 days’ notice or longer, with regards to the Move-in Date, INNFAMILY will not charge any Fee to the Host.
  • b) If the Host cancels the reservation between 31- and 60-days’ notice before to the Move-in Date, he/she shall pay INNFAMILY the amount equivalent to 10% of the First Payment.
  • c) If the Host cancels the reservation between 30- and 5-days’ notice before the Move-in Date, INNFAMILY will charge the amount equivalent to 50% of the First Payment.

INNFAMILY reserves the right to claim for any of the foregoing amounts in the event of it being necessary to apply any of the aforementioned penalties, where the Host acknowledges and agrees that INNFAMILY will send a request for payment and that he/she will be obliged to pay such amounts to INNFAMILY.

*Note: In the event that the reservation had been approved by the Host, and where the Guest and the Host have signed a Tenancy Agreement, in any of its forms, the cancellation policies will be those included under the aforementioned Agreement, of which INNFAMILY is not party to.

10. CANCELLATION POLICY FOR GUESTS

Generally applicable to all reservations made through the Platform, if the Guest cancels the Reservation Request before its acceptance by the Host, no amount shall be charged by INNFAMILY as penalty.

As specified in Clause 5 Reservation Procedure, when the Guest has sent a Reservation Request and it has been accepted by the Host, INNFAMILY shall charge from the Guest the amount corresponding to the Reservation Fee plus the relevant Value Added Tax (VAT), along with the First Payment.

Once the reservation is confirmed by the Host, any cancellation request by the Guest shall activate INNFAMILY Cancellation Policy for Guests, which shall be applied by INNFAMILY as penalty for breach of the present Terms and Conditions.

  • The following Cancellation Policy applies to Reservation Requests: If the Guest cancels a Reservation:

a) Sixty-one (61) days or more before Move-In Date:
Guest will not be entitled to the refund of the Reservation Fee; 100% of the First Payment shall be refunded by INNFAMILY to the Guest; 

b) Between thirty-one (31) and sixty (60) days before Move-In Date:
Guest will not be entitled to the refund of the Reservation Fee; 50% of the First Payment shall be refunded by INNFAMILY to the Guest; the remaining 50% of the First Payment shall be transferred to the Host.

c) Thirty (30) days or less before Move-In Date:
Guest will not be entitled to the refund of the Reservation Fee; 100% of the First Payment shall be transferred entirely to the Host.

d) Within the first forty-eight (48) hours after the Move-in Date:
Guest will not be entitled to the refund of the Reservation Fee; 100% of the First Payment shall be transferred entirely to the Host. Any return of First month rent is at Hosts’ discretion.

Likewise, for the avoidance of doubt, the Reservation fee shall not be refunded, in full or in part, if the Guest moves out of the property before the agreed end of tenancy. In that case, the return of First month rent or any other amount in concept of rent shall be at Host’s discretion.

The abovementioned cancellation policies are not based on the existence of Significant Deficiencies in which case Clause 7 applies.

There are three (3) types of cancellation policies for Guests, to be chosen at the Host’s discretion, which will be published in the Advertisement for the Accommodation. If the Host does not choose expressly any of them, the standard cancellation policy will be automatically applicable.

For any consultation of these Policies, check the date of your Reservation Request and the Cancellation Policy chosen by the Host, since the application of the corresponding Cancellation Policy depends on it, as indicated below:

Cancellation Policy: Standard: If the Guest cancels the reservation:

a) Sixty-one (61) days or more before Move-In Date, Guest will enjoy free cancellation, that is, INNFAMILY shall refund 100% of the First Payment and the Reservation fee.

b) Between thirty-one (31) and sixty (60) days before Move-In Date, INNFAMILY shall refund the Guest fifty per cent (50%) of the First Payment and the Reservation Fee. The remaining fifty per cent (50%) of the First Payment shall be transferred to the Host.

c) Thirty days (30) or less before Move-In Date, the Guest will not be entitled to any refund by INNFAMILY. First Payment shall be transferred entirely to the Host.

Cancellation Policy: Flexible: If the Guest cancels the reservation:

a) Thirty-one (31) days or more before Move-In Date, Guest will enjoy free cancellation, that is, INNFAMILY shall refund 100% of the First Payment and the Reservation Fee.

b) Between six (6) and thirty (30) days before Move-In Date, INNFAMILY shall refund the Guest fifty per cent (50%) of the First Payment. The remaining fifty per cent (50%) of the First Payment shall be transferred to the Host.

c) Five (5) days or less before Move-In Date, INNFAMILY will not refund the Guest for any amount and the First Payment will be transferred to the Host.

Cancellation Policy: Strict:

For whatever reason, if a Guest cancels a reservation that has been confirmed by the Host, INNFAMILY will not refund the Guest for any amount and the First Payment will be transferred to the Host.

When the Guest intends to cancel or modify a reservation.

If a Guest has notified, through any means, INNFAMILY his/her intention to cancel or modify a reservation, INNFAMILY staff, will send an email granting a 24-hour period to confirm the intention to cancel or modify the reservation. If the Guest does not reply to the email within the period, it will be deemed that he/she has cancelled the reservation and the aforementioned Cancellation Policies will apply.

Applicable policy for a Guest who has requested a reservation and has not yet been able to pay for the reservation.

In the event that INNFAMILY has charged the Guest for the reservation and that, for any reason, it is not possible to withhold the full amount to cover the reservation for the Accommodation, for reasons beyond the control of INNFAMILY, a payment request will be sent to the Guest to settle the remaining amount within the following 24 hours and should the Guest not settle this payment in full, INNFAMILY will charge an amount equivalent to the Reservation Fee plus Value Added Tax (VAT) and will proceed to cancel the reservation for the Accommodation, where, under no circumstance, will the Guest receive a refund for this charge, nor will the Host be transferred any amount.

Aside from the foregoing charge, the following charges will also apply to the Guest:

  • a) In the event that the payment has not been made in full within 31 days prior to the Move-in Date for the Accommodation, only the amount equivalent to the Reservation Fee plus Value Added Tax will be charged.
  • b) In the event that the payment has not been made in full between 6 and 30 days prior to the Move-in Date for the Accommodation, an amount equivalent to 50% of the First Payment will be charged.
  • c) In the event that the payment has not been made in full 5 days prior to the Move-in Date for the Accommodation, an amount equivalent to the First Payment will be charged.

INNFAMILY reserves the right to claim any of the foregoing amounts if it has not withheld the payment, where the Guest acknowledges and agrees that INNFAMILY will send a request for payment and that he/she will be obliged to settle such amounts with INNFAMILY.

11. APPLICABLE LOCAL REGULATIONS 

INNFAMILY recommends their Users to get proper and prior legal advice on their rights and obligations in respect to any lease agreement or lease/location use, sublease or accommodation space assignment relationship they wish to execute.

INNFAMILY will not be liable in case of legislative modification which could affect Lease Agreements, sublease agreements or space assignments agreements entered into Guests and Hosts.

12. RENT PAYMENTS 

After the Tenancy Agreement, or any other Agreement entered between the Guest and the Host has been signed, it is the sole responsibility of the Host to collect rent payments from the Guest. INNFAMILY shall not be held liable, in any manner, for the collection of rent payments or for any outstanding payment that may arise.

 13. RELEASE FROM LIABILITY 

After 48 hours have elapsed following the Guest’s Move-in Date for the Accommodation and where INNFAMILY has transferred the First Payment to the Host, all legal and any other type of relationship between INNFAMILY and the Guest and between INNFAMILY and the Host shall expire with regards to the reservation. INNFAMILY shall not be held liable, for any reason, for any event arising from the subsequent relationship between the Host and the Guest.

14. INVOICING 

Once the reservation has been finalized, the corresponding simplified invoice will be sent to both the Host and the Guest and, in the event should it be requested, a detailed invoice will be sent with a breakdown of the corresponding Value Added Tax (VAT) or any other applicable tax, depending on the country or place of the transaction.

15. DAMAGE TO THE ACCOMMODATION 

The Guest is responsible for maintaining the Accommodation in the same condition when he/she arrived at the Accommodation. The Guest and the Host acknowledge and accept that they are responsible for their own acts or omissions, as well as those of anyone who has been invited or granted access to the Accommodation. INNFAMILY will not be held liable, for any event, where damage have been caused to the Accommodation, where such liability shall be resolved between Host and Guest.

16. TERMINATION AND CLOSING OF INNFAMILY ACCOUNTS 

INNFAMILY, at its sole discretion and without the need to substantiate the reasons, may restrict access to the Website, disable or cancel Advertisements, all without it being held liable and without the obligation to provide prior notice.

Hosts may request that INNFAMILY remove their own Advertisement for their Accommodation from the Platform, by writing to: hosts@innfamily.com Please note that if the Advertisements are removed, INNFAMILY is not obliged to transfer the content of the Advertisements to any Host.

17. HOW REVIEWS WORK

Once their stay at the property has ended, Guests will receive a message from INNFAMILY inviting them to fill out a review that will be published on our platform. The Hosts, in turn, will be able to respond to said reviews. INNFAMILY reserves the right to not publish or to eliminate without prior warning reviews/responses that do not follow our Review Policy.

18. PRIVACY POLICY

All details here https://www.innfamily.com/privacypolicy

19. APPLICABLE LEGISLATION AND CONFLICT RESOLUTION

These Terms and Conditions shall be interpreted in accordance with Spanish law.

Any dispute arising from this Agreement will be resolved by arbitration, being final and binding, and administered by the Spanish Court of Arbitration, in accordance with its Regulations and Rules, which is entrusted with administering the arbitration procedures and the appointment of the arbitrator or arbitrators. The seat of arbitration will be Madrid. The language of arbitration will be Spanish.

Guests, Hosts and INNFAMILY commit to accept the result of arbitration awards.

20. INNFAMILY GUARANTEE FOR GUESTS

Under certain circumstances INNFAMILY (the Company) will provide Guarantee to Guests without any need for the Guest to opt-in or select the coverage in any way.
1.-        Waiving of the Cancellation Policy for Guests in the case of Force Majeure. In the event that the Guest cancels their reservation due to Force Majeure, INNFAMILY will waive the Cancellation Policy for Guests and will reimburse the amount paid by the Guest to INNFAMILY, providing that sufficient documentation has been submitted and the assessment will be made at the sole discretion of INNFAMILY.
2.-        Cancellation of the reservation by the Host within 48 hours following the Move-in Date. In the event that the Host cancels the reservation within 48 hours following the arrival date in the accommodation, INNFAMILY will pay the Guest up to 300 Euro for accommodation at the company's discretion provided that the following requirements are met: (i) INNFAMILY has received the accommodation invoice. (ii) The accommodation is in the same city where the Guest held the booking.

Reasons for force majeure

  • Serious injury, illness or death of the user, a first degree relative or, the minor or handicapped person where the Guest is the legal guardian. 
  • Serious damage to the Accommodation. 
  • Any other cases that arise suddenly and unexpectedly, considered as circumstances out of any of the party’s control. Included in this category are all those situations that, under the conditions set out in this clause, prevent the Host from offering the Accommodation for rent and/or the Guest from arriving at the reserved Accommodation on the scheduled check-in date.

As an example, these circumstances may include, without limitation, natural disasters, terrorism, security threats at the location of the Accommodation, epidemics and/or outbreaks of a disease, travel restrictions as a result of any of the abovementioned circumstances, among others, the extent of which affects the Host and/or the Guest as set out in the paragraph below.

Any of these circumstances shall specifically and individually be assessed by INNFAMILY’s Agents. In the event that either Host and/or Guest falls under any of these situations, INNFAMILY reserves the right (i) to request from the affected parties any relevant documentation as deemed necessary on a case by case basis by the INNFAMILY team and/or (ii) where appropriate, to directly authorize the cancellation of the reservation by the affected party without penalty.

Any decision regarding the situations included herein shall always be based on official communications from the relevant authorities provided at any given time.

20. INNFAMILY GUARANTEE FOR HOSTS

PLEASE READ CAREFULLY THE TERMS AND CONDITIONS OF THIS GUARANTEE SERVICE SINCE IT CONTAINS RELEVANT INFORMATION ON YOUR RIGHTS AND OBLIGATIONS AS HOSTS. THESE TERMS AND CONDITIONS INCLUDE CERTAIN LIMITATIONS AND EXCLUSIONS ON INNFAMILY LIABILITY AS REFER TO PROTECTION OF THIS GUARATEE SERVICE.

Under certain circumstances INNFAMILY (the Company) will provide Guarantee to Hosts without any need for the Host to opt-in or select the coverage in any way.

This Guarantee replaces and revokes all prior agreement whether it is oral or a written agreement which the Host has executed with INNFAMILY in respect to INNFAMILY Guarantee for Hosts. Whatever aspect is not regulated in this Guarantee it will be subject to what is stated in the INNFAMILY Terms and Conditions.

In case of breach of any provision of any of these conditions by the Host, you as a Host will not have a right of claim of any compensation for lost profits whatsoever against INNFAMILY.

As Host it is accepted and recognized that this Guarantee does not constitute in any case an insurance, neither an insurance contract, offer of insurance contract nor analogous insurance product and that INNFAMILY is not a registered entity or authorized to operate as an insurance company. Additionally, you are also aware that the conditions and terms of this document of Guarantee is not an insurance service and does not represent an insurance policy whatsoever.

Economical Coverage applicable to Hosts

A) Damages
In the event that the Guest causes damages to the accommodation either deliberately or through negligence during their stay, provided that the damage is not due to ordinary wear and tear and that the repair costs exceed the amount of the deposit paid by the Guest, INNFAMILY will provide coverage up to the value of 300 Euro at INNFAMILY's sole discretion provided that the following requirements are met:

  • The Host must contact INNFAMILY within seven (7) calendar days from the date the damage was caused.
  • Within five (5) calendar days after notifying INNFAMILY of the damages, the Host must send the required documentation to prove the damages along with a quote or receipts to carry out the repair. The required documentation is as follows:
  • a) Photos of the damage caused by the Guest.
  • b) Copy of the Lease or Tenancy Contract.
  • c) Copy of the deposit receipt which evidences the bond granted by the Guest has been deposited before the public or private institution decided by the parties.

INNFAMILY will always contact the Guest and any relevant third parties necessary to verify the information submitted by the Host.

The Guarantee will exclusively cover the damaged area or object and not the labor costs, cosmetic damage, transportation or taxes (VAT). The following items are excluded from the Guarantee: art, jewelry, money or personal objects such as computers, tablets, wallets or clothes.

B) Waiving of the Cancellation Policy for Hosts in the case of Force Majeure

If the Host cancels a reservation due to Force Majeure, INNFAMILY will waive the Cancellation Policy for Hosts, providing that sufficient documentation has been submitted and the assessment will be made at the sole discretion of INNFAMILY.

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